FAQ: Health Reimbursement Accounts (HRA)

What is a Health Reimbursement Account (HRA)?

A HRA is a plan that is funded by a sponsoring employer and that allows reimbursement for eligible medical expenses.

What are considered eligible expenses?

Eligible expenses are determined by your employer.  If you are not familiar with your company’s HR plan design, please see your Human Resources representative.

Will I receive a debit card with my HRA?

Debit cards are dependent on the HRA plan design.  A debit card will not be offered if the HRA has a threshold in place because manual claims will need to be submitted to show the participant has hit the employer set threshold to receive the HRA funds.  Should your employer offer the debit card will run automatically for IIAS merchants, co-pays, and recurring expenses.

How can I submit a claim?

Claims can be submitted via email, uploaded through the participant portal and/or mobile application, mail, or fax.

Toll Free: 1-888-318-7472

Toll Free Fax: 1-877-723-0146

Pre-Tax Accounts: fsa@hrsimplified.com

Download the HR Simplified mobile app for free at the app store

How long does it take to process claims?

Claims are processed daily and reimbursement of funds will be processed within 10 business days.

Is direct deposit available? Can I get a check instead?

Yes, direct deposit is available at no additional fee. Log onto your account and sign into your Pre-Tax Employee Portal to set up your banking information.

If direct deposit is not set up, you will receive a check within 3-5 business days after the claim has been processed.

Still have questions?

Contact our sales team